Commitment to Excellence
Service Delivery Charter
Our commitment to quality service delivery standards and timelines
Home
Service Charter
Downloads
Get the Charter
English Version
Service Delivery Charter (English)
| Service Point | Service Rendered | Service Standard | Cost |
|---|---|---|---|
| Main gate | Ushering visitors | Visitors shall be registered in the visitor's book within 5 minutes | Free |
| Reception desk | Enquiries | Visitors enquiries shall be responded to within 5 minutes | Free |
| Principal's office | Administrative issues | The office of the principal shall be functional from Monday to Friday during working hours | Free |
| Principal's office | Correspondences | Letters shall be responded in 6 working days | Free |
| Deputy principal's office | Administrative issues | The office of the deputy principal shall be functional from Monday to Friday during working hours | Free |
| Deputy principal's office | Correspondences | Letters shall be responded in 6 working days | Free |
| Registrar's office | Admission | Admission shall be done within 30 minutes | Free |
| Registrar's office | Registration | Registration shall be done within 30 minutes | Free |
| Registrar's office | Examination cards | Examination cards shall be issued within 30 minutes | Free |
| Registrar's office | Student ID cards | Student ID cards shall be issued within 30 minutes | Free |
| Registrar's office | Student's transcripts | Student's transcripts shall be issued within 3 working days | Free |
| Registrar's office | Student's certificates | Student's certificates shall be issued within 3 working days | Free |
| Registrar's office | Student's result slips | Student's result slips shall be issued within 3 working days | Free |
| Registrar's office | Student's testimonials | Student's testimonials shall be issued within 3 working days | Free |
| Registrar's office | Student's leaving certificates | Student's leaving certificates shall be issued within 3 working days | Free |
| Registrar's office | Student's transfer letters | Student's transfer letters shall be issued within 3 working days | Free |
| Registrar's office | Student's bonafide letters | Student's bonafide letters shall be issued within 3 working days | Free |
| Registrar's office | Student's conduct letters | Student's conduct letters shall be issued within 3 working days | Free |
| Registrar's office | Student's recommendation letters | Student's recommendation letters shall be issued within 3 working days | Free |
| Registrar's office | Student's progress reports | Student's progress reports shall be issued within 3 working days | Free |
| Registrar's office | Student's academic reports | Student's academic reports shall be issued within 3 working days | Free |
| Registrar's office | Student's academic transcripts | Student's academic transcripts shall be issued within 3 working days | Free |
| Registrar's office | Student's academic certificates | Student's academic certificates shall be issued within 3 working days | Free |
| Registrar's office | Student's academic result slips | Student's academic result slips shall be issued within 3 working days | Free |
| Registrar's office | Student's academic testimonials | Student's academic testimonials shall be issued within 3 working days | Free |
| Registrar's office | Student's academic leaving certificates | Student's academic leaving certificates shall be issued within 3 working days | Free |
| Registrar's office | Student's academic transfer letters | Student's academic transfer letters shall be issued within 3 working days | Free |
| Registrar's office | Student's academic bonafide letters | Student's academic bonafide letters shall be issued within 3 working days | Free |
| Registrar's office | Student's academic conduct letters | Student's academic conduct letters shall be issued within 3 working days | Free |
| Registrar's office | Student's academic recommendation letters | Student's academic recommendation letters shall be issued within 3 working days | Free |
| Registrar's office | Student's academic progress reports | Student's academic progress reports shall be issued within 3 working days | Free |
| Registrar's office | Student's academic academic reports | Student's academic academic reports shall be issued within 3 working days | Free |
Toleo la Kiswahili
Service Delivery Charter (Kiswahili)
| Kituo cha Huduma | Huduma Inayotolewa | Kigezo cha Huduma | Gharama |
|---|---|---|---|
| Mlango kuu | Kuwakaribisha wageni | Wageni wataandikishwa kwenye daftari la wageni ndani ya dakika 5 | Bure |
| Meza ya mapokezi | Maswali | Maswali ya wageni yatajibiwa ndani ya dakika 5 | Bure |
| Ofisi ya mkuu | Masuala ya utawala | Ofisi ya mkuu itafanya kazi kutoka Jumatatu hadi Ijumaa wakati wa kazi | Bure |
| Ofisi ya mkuu | Mawasiliano | Barua zitajibiwa kwa siku 6 za kazi | Bure |
| Ofisi ya mkuu mwenezi | Masuala ya utawala | Ofisi ya mkuu mwenezi itafanya kazi kutoka Jumatatu hadi Ijumaa wakati wa kazi | Bure |
| Ofisi ya mkuu mwenezi | Mawasiliano | Barua zitajibiwa kwa siku 6 za kazi | Bure |
| Ofisi ya karani mkuu | Uandikishaji | Uandikishaji utafanyika ndani ya dakika 30 | Bure |
| Ofisi ya karani mkuu | Usajili | Usajili utafanyika ndani ya dakika 30 | Bure |
| Ofisi ya karani mkuu | Kadi za mtihani | Kadi za mtihani zitakabidhiwa ndani ya dakika 30 | Bure |
| Ofisi ya karani mkuu | Vitambulisho vya mwanafunzi | Vitambulisho vya mwanafunzi vitakabidhiwa ndani ya dakika 30 | Bure |
| Ofisi ya karani mkuu | Nakala za mwanafunzi | Nakala za mwanafunzi zitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Vyeti vya mwanafunzi | Vyeti vya mwanafunzi vitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Vipande vya matokeo ya mwanafunzi | Vipande vya matokeo ya mwanafunzi vitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Vishuhuda vya mwanafunzi | Vishuhuda vya mwanafunzi vitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Vyeti vya kuondoka vya mwanafunzi | Vyeti vya kuondoka vya mwanafunzi vitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Barua za uhamisho za mwanafunzi | Barua za uhamisho za mwanafunzi zitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Barua za ukweli za mwanafunzi | Barua za ukweli za mwanafunzi zitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Barua za mwenendo za mwanafunzi | Barua za mwenendo za mwanafunzi zitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Barua za mapendekezo za mwanafunzi | Barua za mapendekezo za mwanafunzi zitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Ripoti za maendeleo ya mwanafunzi | Ripoti za maendeleo ya mwanafunzi zitakabidhiwa ndani ya siku 3 za kazi | Bure |
| Ofisi ya karani mkuu | Ripoti za kitaaluma za mwanafunzi | Ripoti za kitaaluma za mwanafunzi zitakabidhiwa ndani ya siku 3 za kazi | Bure |